Frequently Asked Questions
Find answers to common questions about our luxury collections
How do I determine my correct size?
Please refer to our specific Portia and Scarlett size chart located on each product page, as formal wear sizing often differs from standard high-street sizing.
Do you offer international shipping?
Yes, we ship our designer gowns globally to over 100 countries using reliable express couriers.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.
Are your dresses available for immediate dispatch?
Items marked as 'In Stock' are processed within 24-48 hours. 'Pre-order' items will have an estimated shipping date listed on the product page.
Do you offer alterations?
We do not provide in-house alterations. We recommend contacting a professional tailor specializing in formal evening wear to ensure a perfect fit.
What is your policy on damaged items?
If you receive a garment with a manufacturing fault, please contact our support team within 24 hours of delivery with photographic evidence.